Here at Portmellon Cove Guest House in Cornwall, we take our quality of service extremely seriously.
With that in mind all of our work goes into creating a holiday experience that makes our guests return time and time again. To help and guide us through the very strict quality procedures for our guest house in Cornwall, we have registered with the many Quality in Tourism organisations over the years.
See our awards and achievements below..
Booking.com Awards 2018 / 2019
We are proud to have kept up our high standards of service as can be seen from the latest reviews from www.booking.com. In fact they are slightly better!
Awards 2018
Rated by Guests
Hotels Combined recognise Portmellon Cove Guest House amongst the best hotels in the United Kingdom.
The Recognition of Excellence is not a ranking list but a group of outstanding accommodations chosen based on a strict set of criteria.
In order to be considered, properties must meet the following criteria:
- At the time of judging, a winner is rated 8.50/10 or over with a minimum of 50 customer reviews certified by HotelsCombined.
- We couldn’t detect any major customer service problems, nor recurring or unresolved issues.
Moreover, HotelsCombined is taking in great consideration the way the hotel staff answered the Hotels communication team, demonstrating their commitment in providing quick assistance.
Portmellon Cove Guest House boasts a high satisfaction rating among guests and travel industry experts, receiving 151 reviews for an impressive rating of 10.0 out of 10
Booking.com Awards 2017 / 2018
We are proud to show you our awards for the reviews we have been given by our guests who use www.booking.com to book and stay with us.
Please see comments below from guests who stayed with us during October 2018 :-
Awards 2017 / 2018
We have again submitted our guest house in Cornwall to the strict quality audits set by The AA. We have been assessed for our 2017/18 season and have kept our Five Star Rating and achieved The AA Breakfast Award for 2018!
This standard has to be audited each year and it is something we are very proud of. Select to see what all this means The AA Hotel Quality Standards
Awards 2016 / 2017
We have submitted our guest house in Cornwall ourselves to the strict quality audits set by The AA. We have been assessed for our 2015/16 season and have kept our Five Star Rating and achieved The AA Breakfast Award for 2015!
This standard has to be audited each year and it is something we are very proud of. Select to see what all this means The AA Hotel Quality Standards
Trip Advisor Awards 2016
Previous Gradings / Awards 2014 -15
Visit England and Quality in Tourism.
We were assessed for our 2013/14 season and retained our Five Star Gold Award and Breakfast Award! This standard was audited each year and it is something we are very proud of.
Select to see what all this means National Quality & Assessment Standards be audited each year and it is something we are very proud of. Select to see what all this means The AA Hotel Quality Standards
Tourism Awards
During 2004 and 2005 we entered the Cornwall Tourism Awards and are very proud to have been finalists for both years.
We have not entered since but now feel it is time to do so again, maybe….
Memberships
Maintaining standards is a relentless job and to aid this task we get the help from the many tourism associations we are members of.
Our aim is to give all of our guests a high level of service and quality whilst they are staying with us and to seek help and support from where we can
